BlueJeans by Verizon

Mobile in-meeting experience

Overview

BlueJeans Mobile delivers streamlined features that give users the confidence to join and host meetings away from the office. Whether you’re a remote team member, front-line worker, or daily commuter, the BlueJeans mobile meeting experience helps users.

Problem space

The common problem encountered during mobile video meetings is a poor network connection or a lack of bandwidth. Four indications of this include: freezing the video, failing to screen-share, a long delay, or choppy audio. Unfortunately, we lack precise data on the number of users facing low bandwidth situations, but it is clear that the majority of these challenges stem from technical issues related to connection and network performance.

Optimal mode for each situation

Mobile meetings can be frustrating due to unwanted distractions, network reliability, and the cost of cellular data. Drive mode and Low data mode are here to alleviate your frustration with explicitly designed for the user to have the best meeting experience while on the go. 

Developing the user experience

The most notable distinction between the old and new designs lies in introducing new options. This seemingly straightforward alteration has a profound impact. It allows users to discover essential features like screen sharing, audio options, and upcoming functionalities like close capture, all accessible with a single tap.

FTU experience

The most notable distinction between the old and new designs lies in introducing new options. This seemingly straightforward alteration has a profound impact. It allows users to discover essential features like screen sharing, audio options, and upcoming functionalities like close capture, all accessible with a single tap.

Notable metrics

→ Increased Q-score and app rating score by up to  4.2 / 4.8
→ Increased key feature usage by up to 12%
→ Increased meeting conversion to PSTN by up to 2%

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